Job Description
Are you a night owl looking for a high-impact role? Apex Tech Solutions is currently hiring dedicated Night Shift Technical Support Specialists for immediate openings in Los Angeles, CA and our partner locations in Florida. We are seeking individuals who thrive in a fast-paced environment and excel at solving complex technical problems while delivering exceptional customer service.
As a Night Shift Agent, you will be the first line of defense for our client base, ensuring business continuity and user satisfaction around the clock. Join a team that values your time, offers competitive hourly rates, and provides the tools you need to succeed.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients via phone and remote desktop access.
- Resolve incoming tickets within established service level agreements (SLAs).
- Document all technical interactions, resolutions, and customer feedback accurately in the CRM.
- Provide clear, step-by-step guidance to non-technical users to resolve common IT issues.
- Maintain a high Customer Satisfaction Score (CSAT) during night operations.
- Collaborate with day-shift teams to ensure seamless issue resolution and handovers.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Familiarity with Windows, macOS, and mobile operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet home office environment.