Job Description
We are seeking a highly skilled Night Shift Technical Support Specialist to join our dynamic team in San Diego, CA. In this pivotal role, you will ensure the continuity of our IT operations by resolving complex technical issues for our clients during off-hours. We pride ourselves on a culture that rewards technical expertise and dedication.
As a night shift specialist, you will be the first line of defense for our clients, troubleshooting hardware and software problems, managing system alerts, and providing exceptional remote customer service.
Responsibilities
- Monitor system performance and resolve critical technical alerts during night shifts.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Manage and prioritize a high volume of incoming support tickets and calls.
- Document technical resolutions and maintain the knowledge base with accurate procedures.
- Escalate unresolved complex issues to the day shift engineering team.
- Conduct nightly security checks and system backups.
- Collaborate with cross-functional teams to improve support processes.
Qualifications
- Minimum of 3 years of experience in IT support or help desk environments.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong proficiency in Windows and Linux operating systems.
- Experience with ticketing systems (Zendesk, JIRA, or ServiceNow).
- Excellent verbal and written communication skills with a focus on empathy.
- CompTIA A+ or Network+ certification is preferred but not required.
- Ability to work independently with minimal supervision.