Job Description
Join Our Team in Louisville, PA
We are looking for dedicated and friendly individuals to join our growing customer service team. If you are seeking a flexible part-time position with competitive hourly pay and the peace of mind of weekly payouts, we want to hear from you.
In this role, you will be the face of our brand, helping clients resolve inquiries and ensuring their satisfaction. We offer a modern work environment and the opportunity to grow your professional skills.
Responsibilities
- Assist customers via phone, email, and chat with inquiries regarding products and services.
- Process orders, returns, and exchanges accurately and efficiently.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Maintain a deep understanding of company policies and product knowledge.
- Document all customer interactions in the CRM system.
- Collaborate with the sales and logistics team to ensure timely delivery.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required; we provide comprehensive training.
- Strong verbal and written communication skills.
- Proficiency in using computer systems and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends.
- Reliable transportation and a positive attitude.