Job Description
Welcome to Pacific Coast Solutions, where we are seeking dedicated individuals to join our team in Long Beach, California. We pride ourselves on delivering exceptional service and are currently looking for Part-Time Customer Service Associates to handle our growing client base.
As an immediate opening, we offer a dynamic environment where your contributions matter. You will be the face of our brand, ensuring every client interaction is positive and efficient.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex issues with patience and professionalism to ensure customer satisfaction.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with cross-functional teams to escalate and resolve service tickets.
- Maintain a clean and organized workspace to ensure optimal workflow efficiency.
Qualifications
- High School Diploma or GED required; prior customer service experience is a plus.
- Strong verbal communication skills with the ability to listen actively.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible shifts, including weekends and holidays.
- Must be available for immediate start.