Job Description
Are you looking for a rewarding career with a company that values your time? Join our dynamic team in Dallas, Texas!
We are currently seeking a dedicated Part-Time Customer Service Associate to join our operations team. We offer a competitive hourly pay rate and the security of weekly paychecks. Whether you are a student looking for flexible hours or an experienced professional seeking a better work-life balance, we have a position for you.
At Apex Logistics Solutions, we pride ourselves on delivering top-tier service to our clients. You will be the face of our brand, ensuring every customer interaction leaves a lasting positive impression.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Process orders, returns, and exchanges accurately within our logistics system.
- Maintain detailed and up-to-date customer records in the CRM database.
- Collaborate with the warehouse and shipping teams to ensure timely delivery updates.
- Assist with data entry and administrative tasks to support daily operations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory (comprehensive training provided).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficient in basic computer applications and data entry.