Job Description
We are looking for a dedicated and energetic Part-Time Customer Service Associate to join our thriving team in New York City. At Apex Support Solutions, we pride ourselves on delivering exceptional support to our clients. This is a fantastic opportunity for individuals seeking flexible hours and a dynamic work environment.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay ($18 - $22).
- Immediate start dates available for qualified candidates.
- Opportunities for growth within the company.
If you are a problem-solver with a passion for helping others, we want to hear from you today!
Responsibilities
- Greet and assist customers via phone, email, and in-person with a friendly demeanor.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction levels.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer records in the CRM system with detailed notes.
- Collaborate with the sales team to provide comprehensive support to clients.
- Uphold company policies and brand standards during all interactions.
- Perform basic data entry and administrative tasks as needed.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency with basic computer software and Microsoft Office Suite.
- Reliable transportation to the New York office location.
- Must be available to work weekends and holidays as required.