Job Description
Are you looking for a rewarding part-time opportunity in the heart of North Carolina? Horizon Support Solutions is seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Raleigh.
We pride ourselves on delivering exceptional service and building lasting relationships with our clients. This is an excellent chance to gain valuable experience in a fast-paced environment while enjoying a flexible schedule.
Why Join Us?
- Flexible Scheduling: We understand the importance of work-life balance.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear paths for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and diplomacy.
- Process orders, returns, and exchanges accurately using internal databases.
- Update customer records and maintain a high level of data accuracy.
- Collaborate with team members to improve service processes.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently and as part of a team in a remote or hybrid setting.