Job Description
Are you looking for a flexible, rewarding part-time role in Georgia?
Apex Solutions Group is seeking a dedicated Customer Service Representative to join our growing team in Atlanta. If you thrive in a fast-paced environment and love helping others, we want to hear from you.
We offer a competitive hourly rate, a supportive work culture, and opportunities for growth. Don't miss this chance to advance your career while maintaining a healthy work-life balance.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and chat requests professionally and efficiently.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure satisfaction.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Process Orders: Assist with processing returns, exchanges, and service requests.
- Team Collaboration: Work closely with other departments to ensure seamless service delivery.
- Feedback Loop: Communicate common customer issues to management to help improve our products and services.
Qualifications
- Education: High School Diploma or equivalent required; Associate's degree preferred.
- Experience: Previous customer service or retail experience is a plus but not mandatory.
- Skills: Strong verbal and written communication skills; proficiency with Microsoft Office Suite.
- Availability: Ability to work flexible hours, including weekends and holidays, as required.
- Attitude: A positive, problem-solving mindset and a customer-first approach.