Job Description
Are you looking for a rewarding career that fits your lifestyle? Horizon Support Services is currently hiring a dedicated Part-Time Customer Service Representative to join our growing team in Charlotte, North Carolina.
We are committed to providing top-tier support to our clients and value our employees highly. This position offers the stability of a reliable job with the flexibility of part-time hours. If you are a self-starter with excellent communication skills, we want to meet you.
Why You'll Love Working With Us
- Weekly Pay: Get your hard-earned money every week with no waiting.
- Flexible Schedule: Choose the shifts that work best for your personal life.
- Modern Environment: Work in a supportive, tech-forward office.
- Professional Development: Access training and growth opportunities.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Document all customer interactions and update records accordingly.
- Collaborate with the sales and support teams to identify trends and improve service processes.
- Provide accurate information regarding products, services, and company policies.
Qualifications
- High school diploma or GED is required; associate degree preferred.
- Previous experience in customer service, retail, or hospitality is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- A positive attitude and a genuine desire to help others succeed.