Job Description
Join NexCare Solutions and become part of our award-winning team! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base in Charlotte, NC. Enjoy the flexibility of part-time hours with the reliability of weekly pay and competitive hourly rates. This role is perfect for students, career changers, or anyone seeking supplemental income with a supportive work environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Update and maintain accurate client records in CRM systems
- Collaborate with team members to address complex customer needs
- Contribute to process improvement initiatives
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficient with Microsoft Office and CRM software
- Positive attitude with service-oriented mindset
- Reliable transportation to Charlotte location