Job Description
We are seeking a dynamic and detail-oriented Customer Support Specialist to join our high-growth team in Albuquerque. This is an urgent hiring opportunity for those seeking flexible hours and a competitive hourly wage. You will be the voice of our brand, providing exceptional service to clients while enjoying the freedom of a remote or hybrid work environment.
At ApexTech, we value work-life balance and offer the flexibility to tailor your schedule to fit your needs while meeting our business objectives.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and troubleshoot technical issues related to our software products.
- Maintain accurate and up-to-date customer records in our CRM system.
- Escalate complex issues to the technical team while keeping the customer informed.
- Contribute to team meetings to discuss service improvements and feedback.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong computer literacy and proficiency with MS Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Flexibility to work varying shifts, including evenings and weekends if required.