Job Description
Join FlexiWork Solutions and enjoy the freedom of weekly pay with flexible hours tailored to your schedule! We're seeking motivated Part-Time Customer Service Specialists in Charlotte, NC to deliver exceptional experiences while maintaining work-life balance. Perfect for students, parents, or anyone seeking supplemental income with no nights/weekends required. Our modern, supportive environment offers competitive compensation and rapid growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, account, and service issues using our proprietary CRM system
- Document interactions accurately in real-time for compliance and continuity
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous training modules
- Meet weekly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6 months+ customer service or retail experience preferred
- Strong communication skills with clear, professional phone etiquette
- Proficiency in Microsoft Office Suite and basic tech troubleshooting
- Ability to adapt schedules (15-25 hours/week) with 2-week advance notice
- Reliable transportation to our Charlotte office for weekly in-person sessions
- Positive attitude and solution-oriented mindset