Job Description
Join Our Team as a Part-Time Support Specialist
Are you looking for a flexible, rewarding career with weekly pay and a supportive team culture? TechSolutions Austin is seeking a detail-oriented Part-Time Customer Support Specialist to join our growing department. We pride ourselves on delivering exceptional service and value the work-life balance of our employees.
In this role, you will serve as the first point of contact for our valued clients, resolving inquiries and ensuring a seamless user experience. We offer a competitive hourly rate, comprehensive training, and the opportunity to work in a dynamic tech environment.
Why Choose TechSolutions?
- Weekly Payroll: Get paid on time, every week.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Growth Opportunities: Clear paths for career advancement within the company.
Key Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step solutions to ensure client satisfaction.
- Document all customer interactions and issue resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and suggest product improvements.
- Conduct basic product training for new clients to enhance their understanding of our services.
- Maintain a high level of knowledge regarding company policies, procedures, and service offerings.
- Assist in the development of support documentation and FAQs.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Excellent verbal and written communication skills with a friendly and professional tone.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Ability to work independently and manage time effectively in a part-time capacity.
- Reliable internet connection and home office setup if remote.
Skills
Customer Service, Technical Support, Communication, Problem Solving, Microsoft Office, CRM, Active Listening
Category
Customer Service
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step solutions to ensure client satisfaction.
- Document all customer interactions and issue resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and suggest product improvements.
- Conduct basic product training for new clients to enhance their understanding of our services.
- Maintain a high level of knowledge regarding company policies, procedures, and service offerings.
- Assist in the development of support documentation and FAQs.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Excellent verbal and written communication skills with a friendly and professional tone.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Ability to work independently and manage time effectively in a part-time capacity.
- Reliable internet connection and home office setup if remote.