Job Description
Are you seeking a rewarding hourly job in Virginia Beach that offers flexibility and growth? Hampton Roads Digital Solutions is currently expanding our team and looking for dedicated individuals to join us. We specialize in providing top-tier service across the East Coast, with operations spanning Virginia Beach and New York.
About the Role:
We are looking for a friendly and professional part-time representative to handle customer inquiries, process orders, and ensure our clients receive the best possible support. This position is ideal for students or professionals looking for a side job with a competitive pay rate and a supportive culture.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Maintain and update customer accounts with precise information.
- Collaborate with the regional team in Virginia Beach and New York to ensure consistency.
- Resolve customer complaints and issues while maintaining a positive demeanor.
- Assist with inventory management and basic administrative tasks.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is preferred.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including weekends and evenings.
- Reliable internet connection and a dedicated workspace for remote work options.