Job Description
Welcome to Raleigh Tech Solutions, where innovation meets opportunity. We are currently seeking a highly motivated Part-Time IT Support Specialist to join our dynamic team in Raleigh, NC. This is an immediate opening for someone looking for flexible hours, competitive pay, and a chance to work with cutting-edge technology in a collaborative environment.
In this role, you will be the first point of contact for our local staff, ensuring seamless technology operations and providing top-tier technical assistance.
Why Join Us?
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Immediate Start: Onboarding begins ASAP.
- Growth Opportunities: Potential for full-time conversion and career advancement within the company.
If you are a tech-savvy problem solver ready to make an impact, we want to hear from you.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for office staff in a timely manner.
- Hardware & Software Support: Install, configure, and maintain computers, printers, and peripheral devices.
- User Assistance: Provide friendly and efficient technical support via phone, email, and in-person.
- Network Maintenance: Monitor local network performance and assist with basic network troubleshooting.
- Asset Management: Assist in inventory tracking and organization of IT equipment.
- Security Compliance: Help enforce basic IT security protocols and data privacy standards.
- Documentation: Maintain accurate records of technical issues and resolutions.
Qualifications
- Experience: 1+ years of experience in IT support, help desk, or a related technical field.
- Education: High school diploma or equivalent; Associate degree in IT or related field preferred.
- Certifications: CompTIA A+ or similar certifications are a plus.
- Technical Skills: Proficiency in Microsoft Office Suite and basic understanding of Windows and macOS operating systems.
- Communication: Excellent verbal and written communication skills with a customer-focused approach.
- Problem Solving: Strong analytical skills and the ability to troubleshoot complex technical issues.
- Availability: Must be available to work a part-time schedule (e.g., evenings or weekends) as needed.