Job Description
Are you a tech-savvy professional seeking a role that offers the freedom of flexible scheduling? Apex Digital Solutions is currently looking for a Part-Time Technical Support Specialist to join our innovative team in Austin, Texas. We are committed to providing top-tier IT solutions while prioritizing the work-life balance of our employees.
In this role, you will be the first line of defense for our clients, ensuring seamless technology operations. Whether you are troubleshooting hardware issues or guiding users through software updates, your expertise will directly impact our client success. We offer a competitive hourly rate and a supportive environment where your schedule is your own.
Responsibilities
- Provide remote and on-site technical support to end-users, resolving hardware, software, and network issues efficiently.
- Perform routine system maintenance, updates, and security patches to ensure optimal performance.
- Maintain detailed documentation of all technical incidents, resolutions, and configurations.
- Collaborate with the senior IT team to identify trends and improve service delivery processes.
- Assist in the deployment of new devices and software applications across the organization.
- Ensure strict adherence to data security protocols and company IT policies.
- Conduct ad-hoc training sessions to empower employees with technical knowledge.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or related field preferred.
- 1-2 years of experience in technical support, help desk, or IT administration.
- Proficiency in Windows and macOS operating systems, as well as common productivity software.
- Strong problem-solving skills with the ability to diagnose complex technical issues.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a flexible environment.
- Relevant certifications (CompTIA A+, Network+) are a plus.