Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Fort Worth, Texas. This is an excellent opportunity for individuals seeking flexible hours and hourly jobs that offer work-life balance without compromising on career growth.
In this role, you will act as the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. We value adaptability and offer a dynamic environment where your contributions directly impact our customer satisfaction metrics.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on Fort Worth local support standards.
- Provide accurate information regarding products, services, and account management.
- Log all interactions and updates into the CRM system promptly.
- Identify and escalate complex issues to the senior team while troubleshooting basic technical problems independently.
- Maintain a professional and positive demeanor during high-volume periods.
- Assist in the development of FAQs and knowledge base articles to improve self-service options.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills in English.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work part-time hours on a flexible schedule.
- Proficiency with Microsoft Office Suite and CRM software.