Job Description
Immediate Hiring: Part-Time Technical Support Specialist
We are currently seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our team in Seattle, WA. In this role, you will be the first point of contact for our clients, providing expert technical assistance and ensuring a seamless user experience.
Our ideal candidate is a self-starter with excellent communication skills and a passion for technology. This is a great opportunity to gain valuable experience in a fast-paced corporate environment with flexible scheduling options.
Key Highlights:
- Competitive hourly compensation ($25 - $35/hr).
- Flexible part-time hours to accommodate your schedule.
- Opportunity for skill development in enterprise-level IT support.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and application errors.
- Maintain accurate and detailed records of all customer interactions and solutions in the ticketing system.
- Escalate complex technical issues to the senior engineering team with clear documentation.
- Conduct basic system maintenance and updates as directed by the team lead.
- Assist in training junior staff on standard operating procedures and tools.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-2 years of experience in technical support, customer service, or help desk operations.
- Strong knowledge of Microsoft Windows, macOS, and Android/iOS operating systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts clearly.
- Ability to work independently and manage time efficiently in a remote or hybrid setting.
- Valid driver's license and access to reliable transportation.