Job Description
Are you ready to redefine your work-life balance?
We are seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team in Pennsylvania. We pride ourselves on offering flexible hours and a remote-friendly culture that prioritizes employee well-being.
In this role, you will be the first line of defense for our clients, providing top-tier technical assistance and ensuring seamless operations. If you are looking for an hourly position that offers autonomy and growth, this is the perfect opportunity for you.
Responsibilities
- Provide Exceptional Customer Service: Assist clients via email, chat, and phone with technical inquiries and troubleshooting.
- Ticket Management: Log and track all support tickets in our CRM system with high accuracy.
- System Maintenance: Perform routine checks on software and hardware to ensure optimal performance.
- Remote Troubleshooting: Diagnose and resolve common technical issues without the need for on-site visits.
- Documentation: Update knowledge bases and technical documentation to help future support agents.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: 1+ years of experience in customer support or technical assistance.
- Technical Skills: Proficiency in Microsoft Office Suite and basic networking concepts.
- Communication: Excellent written and verbal communication skills with a professional demeanor.
- Availability: Ability to work flexible hours, including evenings and weekends, as needed.