Job Description
Are you a detail-oriented problem solver looking for immediate openings in Florida? Apex Digital Solutions is seeking a Part-Time Technical Support Specialist to join our dynamic team in Orlando. In this role, you will provide essential technical assistance to our clients, ensuring seamless operations while enjoying a flexible schedule that fits your lifestyle.
Responsibilities
- Diagnose and resolve hardware, software, and network issues for end-users.
- Provide excellent customer service via phone, email, and remote desktop tools.
- Log and track all technical support requests in our CRM system.
- Conduct basic training sessions for new software installations.
- Collaborate with the IT team to improve support processes and documentation.
- Maintain a professional and helpful demeanor in all client interactions.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and common office applications.
- Excellent verbal and written communication skills.
- Ability to work evenings and weekends as required by business needs.
- Must be authorized to work in the United States.