Job Description
Are you looking for a job that puts money in your pocket when you need it most?
Horizon Workforce Partners is currently seeking dedicated and reliable Customer Service Representatives to join our expanding team in New York and North Carolina. We pride ourselves on offering Daily Pay and Weekly Pay options, ensuring you have financial flexibility and peace of mind.
In this role, you will be the first point of contact for our valued clients, providing exceptional support and resolving inquiries with a smile. Whether you prefer working from the comfort of your home or in our office, we offer a dynamic environment with flexible hours to fit your lifestyle.
Why Choose Horizon Workforce Partners?
- Get Paid Daily: Access your earnings on a daily or weekly basis.
- Flexible Scheduling: Choose shifts that work around your life, including nights and weekends.
- Remote & On-Site Options: Work from home in NY or NC, or join us at our HQ.
- Career Growth: Opportunities for advancement within a stable organization.
Don't wait—apply today to secure your spot with a company that values your time and hard work!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately enter and update customer information into our CRM database and internal systems.
- Assist customers with product information, billing inquiries, and account troubleshooting.
- Collaborate with team members and management to improve service processes and quality.
- Adhere to all company policies, compliance standards, and call center protocols.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, sales, or call center environments is a plus.
- Strong communication skills, both verbal and written.
- Basic computer proficiency (typing speed of 35+ WPM).
- Reliable high-speed internet connection (for remote positions).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.