Job Description
Join FlexiWork Solutions, a leader in customer experience innovation! We're seeking a dedicated Full-Time Customer Service Specialist to join our vibrant Miami team. Enjoy the unique benefits of weekly paychecks and flexible scheduling while delivering exceptional service to our diverse clientele. This role offers career growth, comprehensive benefits, and a supportive remote-friendly work environment designed for modern professionals.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and escalate when necessary
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed records of customer interactions in Salesforce
- Meet/exceed quality metrics and customer satisfaction targets
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance dashboards and improvement initiatives
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Experience with remote work tools and self-management