Job Description
Are you seeking a role that offers flexible hours and the financial security of weekly pay? Triangle Support Solutions is looking for a detail-oriented Customer Service Representative to join our growing team in Raleigh, NC. We believe in empowering our employees with schedules that fit their lives, not the other way around.
As a key member of our support team, you will provide exceptional service to clients across the nation. Whether you are looking for a side hustle or a stable part-time career, this position offers the perfect blend of autonomy and support.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying the root cause and implementing effective solutions.
- Process orders, returns, and exchanges accurately using our CRM database.
- Update and maintain accurate customer records and transaction histories.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Document all interactions and feedback to help drive continuous improvement.
- Meet and exceed daily and weekly performance metrics regarding call handling and customer satisfaction.
Qualifications
- High school diploma or GED; Associate degree or previous experience in customer service is a plus.
- Proven ability to work independently in a remote environment with minimal supervision.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills with a polished, professional tone.
- Reliable internet connection and a dedicated workspace free from distractions.
- A valid driver's license is not required, but must be available during business hours.