Job Description
Are you a Portland-based problem solver looking for the perfect work-life balance?
We are seeking a highly motivated Remote Customer Support Specialist to join our dynamic team. In this role, you will be the voice and face of our brand, helping clients navigate our platform with ease. We offer a fully flexible hourly schedule that fits around your life, making this an ideal opportunity for those seeking autonomy and growth.
Whether you are an experienced pro or a rising star ready to make your mark, we want to hear from you.
Responsibilities
- Manage Inquiries: Respond to customer tickets and emails professionally and promptly within agreed-upon service level agreements.
- Troubleshooting: Diagnose and resolve technical issues and account-related questions using our internal tools.
- Flexible Scheduling: Work hours that suit your lifestyle, including evenings and weekends as needed to meet business demands.
- Documentation: Maintain accurate records of customer interactions and log bugs or feature requests in our Jira system.
- Training: Participate in ongoing training sessions to stay updated on product features and industry best practices.
- Feedback Loop: Act as a liaison between customers and the product team to communicate common pain points.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer support or technical assistance.
- Location: Must reside in the United States (Oregon preferred) with a stable, high-speed internet connection.
- Communication: Exceptional written and verbal communication skills with a patient, empathetic demeanor.
- Tools: Proficiency in using helpdesk software (e.g., Zendesk, Intercom, or similar) is a plus.
- Problem Solving: Ability to think critically and troubleshoot issues independently.
- Reliability: Ability to adhere to a schedule and maintain a professional remote work environment.