Job Description
Are you a tech-savvy problem solver looking for the freedom to set your own hours? Apex Digital Solutions is seeking a dedicated Remote IT Support Specialist to join our growing team. We value flexibility, professional growth, and a modern work environment. This is a fantastic opportunity for those based in Oklahoma City seeking a part-time, hourly position with the autonomy to manage their schedule.
Responsibilities
- Provide 2nd and 3rd level technical support to internal employees and external clients via phone, email, and remote access tools.
- Troubleshoot hardware and software issues, including operating systems (Windows, macOS), printers, and network connectivity.
- Manage and prioritize incoming help desk tickets using our ticketing system (e.g., Jira, Zendesk) efficiently.
- Document all technical issues, resolutions, and processes to maintain a comprehensive knowledge base.
- Assist with basic server maintenance and software updates to ensure system stability.
- Maintain a professional and helpful demeanor while resolving complex technical problems under pressure.
- Collaborate with the senior engineering team to identify and implement process improvements.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Previous experience in IT support or help desk roles (1-2 years preferred).
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk) and VPNs.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a flexible environment.
- CompTIA A+ certification is a plus but not required.