Job Description
Are you looking for a flexible schedule that fits your life? Horizon Support Solutions is seeking a dedicated Customer Experience Specialist to join our high-performing team in Virginia Beach. We pride ourselves on offering weekly pay and a supportive remote environment for our part-time staff. If you are a proactive problem-solver with a passion for helping others, we want to hear from you.
As a member of our team, you will enjoy the freedom to manage your own schedule while contributing to a company culture that values work-life balance. This is a fantastic opportunity for students, parents, or anyone seeking a part-time job in Virginia that offers stability and growth.
Responsibilities
- Resolve Customer Inquiries: Provide exceptional support via phone, email, and chat to resolve customer issues efficiently and professionally.
- Manage Accounts: Accurately update customer information and resolve account discrepancies to ensure high retention rates.
- Process Transactions: Handle order processing and returns with a high degree of accuracy and speed.
- Feedback Collection: Gather and document customer feedback to help improve our products and services.
- Self-Management: Work independently with minimal supervision, meeting daily and weekly performance targets.
Qualifications
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Reliability: Ability to commit to a consistent schedule, including evenings and weekends (flexible hours available).
- Technical Proficiency: Basic computer skills and familiarity with CRM software or online tools.
- Problem Solving: Strong analytical skills to troubleshoot issues and find effective solutions.
- Education: High school diploma or equivalent required; college students are encouraged to apply.