Job Description
Are you a tech-savvy problem solver looking for your next big challenge? Apex Innovations is seeking a Senior IT Support Specialist to join our Columbus, Ohio team. We are a forward-thinking organization dedicated to delivering top-tier IT solutions, and we need a dedicated professional to lead our technical support initiatives.
In this role, you will act as a pivotal bridge between our technical teams and end-users, ensuring seamless operations and optimal system performance. If you are passionate about technology, possess a knack for troubleshooting, and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
- Competitive hourly compensation with comprehensive benefits.
- Opportunities for professional growth and continuous learning.
- A collaborative and inclusive company culture.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues for employees across the organization.
- Manage and maintain local area networks (LAN), wide area networks (WAN), and related infrastructure.
- Configure and deploy workstations, peripherals, and mobile devices using Mobile Device Management (MDM) tools.
- Conduct regular system audits and security updates to ensure data integrity and compliance.
- Document technical procedures, incidents, and resolutions in the knowledge base to improve self-service capabilities.
- Collaborate with the IT team to design and implement ITIL-based service management processes.
Qualifications
- Minimum of 4 years of experience in IT support, help desk, or a related technical role.
- Strong working knowledge of Windows 10/11, macOS, and Microsoft Office 365.
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
- Familiarity with ticketing systems (e.g., ServiceNow, JIRA) is highly preferred.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Bachelor's degree in Computer Science, Information Technology, or related field is a plus.