Job Description
Are you a tech enthusiast looking for a challenging role in the heart of Ohio? InnovateOhio Tech is seeking a highly skilled Senior IT Support Specialist to join our dynamic team. We offer a competitive hourly rate and a comprehensive benefits package for our full-time employees.
In this pivotal role, you will be the first line of defense for our internal systems, ensuring seamless operations across our Columbus offices. You will leverage your deep technical knowledge to resolve complex issues and drive our digital infrastructure forward.
Responsibilities
- Provide Tier 2+ technical support for hardware, software, and network issues, ensuring rapid resolution times.
- Manage and prioritize incoming IT tickets within the ServiceNow platform to maintain high service standards.
- Conduct regular system maintenance, perform hardware upgrades, and implement software patches securely.
- Collaborate with the IT department to deploy new solutions and optimize existing workflows.
- Train junior staff and document complex technical procedures for the knowledge base.
- Monitor system performance and proactively address potential security vulnerabilities.
Qualifications
- Minimum of 5 years of experience in IT support, systems administration, or a related technical field.
- Strong knowledge of Windows and macOS operating systems, including registry management and troubleshooting.
- Proficiency in networking concepts (TCP/IP, DNS, DHCP, VPN) and firewall management.
- Excellent problem-solving skills with the ability to explain technical concepts to non-technical users.
- CompTIA Security+ certification or equivalent is highly preferred.
- Experience with remote support tools and ticketing systems.