Job Description
Apex Digital Solutions is seeking a detail-oriented and tech-savvy Senior IT Support Specialist to join our growing team in Chicago. We pride ourselves on delivering top-tier technical support to our clients, and we are looking for a professional who excels in a fast-paced environment. This is a full-time position offering a competitive hourly rate and a comprehensive benefits package.
In this role, you will serve as the first point of contact for internal and external technical support, ensuring minimal downtime and maximum productivity for our operations.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and prioritize incoming help desk tickets in our ticketing system (Zendesk/ServiceNow).
- Configure, deploy, and troubleshoot Windows and macOS workstations, laptops, and mobile devices.
- Assist in the maintenance of the office network infrastructure, including routers, switches, and printers.
- Conduct on-site visits for hardware repairs and user training sessions.
- Document all technical issues, resolutions, and procedures to maintain a robust knowledge base.
- Collaborate with the DevOps team to ensure seamless integration of new software tools.
Qualifications
- Minimum of 3-5 years of experience in IT Support, Help Desk, or a related technical role.
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong knowledge of Microsoft Office 365, Active Directory, and Windows Server environments.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and basic scripting (PowerShell or Python preferred).
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong communication skills, both written and verbal, with a customer-first attitude.
- Ability to lift and carry equipment weighing up to 50 lbs for on-site support.