Job Description
Are you a problem-solving expert looking for a rewarding hourly role in the heart of Phoenix? Apex Digital Solutions is seeking a Senior Technical Support Specialist to join our growing team. We offer a competitive hourly rate and a collaborative environment.
In this role, you will be the first line of defense for our clients, ensuring their technical needs are met efficiently and professionally. You will troubleshoot complex issues, provide exceptional customer service, and contribute to our knowledge base.
Responsibilities
- Provide expert technical support via phone, email, and live chat.
- Diagnose and resolve complex hardware and software issues.
- Maintain accurate documentation of technical procedures and solutions.
- Collaborate with the development team to escalate and resolve product bugs.
- Train junior staff on best practices and technical protocols.
Qualifications
- 3+ years of experience in technical support or help desk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network connectivity and peripheral devices.
- High school diploma or equivalent; IT certification is a plus.