Job Description
Are you a tech-savvy problem solver looking for the stability of a weekly paycheck? Apex Digital Solutions is seeking a dedicated Tech Support Specialist to join our growing team in San Jose, CA. We offer competitive hourly rates and the peace of mind that comes with guaranteed weekly pay.
In this role, you will be the first line of defense for our clients, resolving technical issues efficiently and maintaining high levels of customer satisfaction. We value our employees and offer a supportive work environment with opportunities for advancement.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve hardware and software issues.
- Troubleshoot network connectivity problems and ensure seamless system operations.
- Maintain accurate and detailed records of all support tickets and resolutions in our CRM system.
- Collaborate with the IT team to identify recurring issues and implement long-term solutions.
- Update and educate internal teams on new software updates and technical procedures.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in technical support or a similar helpdesk role.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Availability for occasional on-site support at our San Jose office.