Job Description
Are you a technical problem-solver ready for a rewarding career?
Apex Digital Solutions is seeking a highly skilled Technical Support Specialist to join our dynamic team in Austin, Texas. We pride ourselves on delivering top-tier IT solutions to our clients, and we need a dedicated individual to maintain our high standards of service. This is a full-time, hourly position offering a competitive pay structure and excellent benefits.
In this role, you will be the bridge between our clients and our technical infrastructure, ensuring that every issue is resolved efficiently and professionally. If you have a knack for technology and a passion for helping others, this is the perfect opportunity for you.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve complex connectivity problems for both on-site and remote clients.
- Maintain accurate and up-to-date documentation of all technical support tickets and resolutions.
- Collaborate with the development team to identify system bottlenecks and suggest improvements.
- Conduct regular system checks and performance monitoring to prevent future downtime.
- Assist in the installation, configuration, and maintenance of end-user devices.
- Respond to incoming inquiries via phone, email, and chat with a focus on customer satisfaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2 years of professional experience in technical support, help desk, or a similar IT role.
- Strong working knowledge of Windows and macOS operating systems.
- Proficiency with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, Zendesk).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.