Job Description
Are you a tech-savvy problem solver looking for financial freedom? Austin Tech Solutions is currently hiring a Technical Support Specialist with immediate daily and weekly pay options. We are a forward-thinking company committed to providing top-tier IT support to our clients.
As a Technical Support Specialist, you will be the first line of defense for our clients' technical needs. We value efficiency and accuracy, offering a robust training program and a culture that prioritizes employee well-being and compensation.
Why Apply?
- Get paid weekly with our direct deposit system.
- Competitive hourly rate of $22.00 - $30.00 based on experience.
- Comprehensive benefits package after 90 days.
- Modern, remote-first hybrid work environment in Austin.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, network connectivity, and printer issues.
- Install, configure, and maintain operating systems and peripherals for end-users.
- Document all support tickets and resolutions in the ticketing system (Zendesk/Jira).
- Escalate complex technical issues to the Senior Engineering team for resolution.
- Conduct regular follow-ups to ensure customer satisfaction and issue closure.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and troubleshooting protocols.
- Excellent written and verbal communication skills to explain complex concepts to non-technical users.
- Ability to work independently and manage multiple tickets simultaneously.
- High school diploma required; Bachelor's degree preferred.