Job Description
Are you a problem solver who loves helping others?
We are currently seeking a detail-oriented Technical Support Specialist to join our dynamic team in Sacramento, CA. We are hiring now and looking for individuals who are passionate about technology and customer service. In this role, you will be the first line of defense for our clients, ensuring seamless technical operations and superior user experiences.
Why Join Us?
Key Responsibilities:
Qualifications:
We are currently seeking a detail-oriented Technical Support Specialist to join our dynamic team in Sacramento, CA. We are hiring now and looking for individuals who are passionate about technology and customer service. In this role, you will be the first line of defense for our clients, ensuring seamless technical operations and superior user experiences.
Why Join Us?
- Competitive Hourly Pay: Earn between $18.00 - $22.00 per hour.
- Modern Environment: Work in a collaborative, tech-forward office in downtown Sacramento.
- Professional Growth: Clear pathways for career advancement within the IT sector.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the development team to escalate complex bugs and feature requests.
- Maintain a high level of customer satisfaction by responding promptly to inquiries.
Qualifications:
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in customer support or technical help desk roles.
- Strong knowledge of Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tickets efficiently.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the development team to escalate complex bugs and feature requests.
- Maintain a high level of customer satisfaction by responding promptly to inquiries.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in customer support or technical help desk roles.
- Strong knowledge of Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tickets efficiently.