Job Description
Are you a problem-solver with a passion for technology? Nexus Innovations is seeking a dedicated Technical Support Specialist to join our dynamic team in New York. We offer a competitive hourly rate and a collaborative work environment.
As part of our customer-centric culture, you will be the first line of defense for our clients, ensuring seamless IT operations and exceptional service delivery.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal and external clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Manage and prioritize incoming support tickets using our CRM system.
- Document all technical issues and resolutions in the knowledge base.
- Conduct remote sessions to guide users through complex technical procedures.
- Collaborate with the engineering team to escalate and resolve complex bugs.
- Participate in training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in technical support or help desk environments.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced setting.
- Flexibility to work a rotating shift schedule if required.