Job Description
Are you ready to jumpstart your career?
Apex Support Solutions is actively hiring a Technical Support Specialist in Columbus, OH. This is an immediate hire opportunity for a driven professional looking for a rewarding hourly role. We value technical expertise and excellent customer service.
Join our dynamic team and enjoy a flexible work environment with competitive hourly pay and potential for long-term growth.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Maintain accurate and detailed records of all support tickets and interactions.
- Collaborate with cross-functional teams to improve product usability.
- Escalate complex technical issues to senior engineers when necessary.
- Stay updated on the latest technology trends and internal processes.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a technical support or helpdesk role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Exceptional communication skills with a focus on customer satisfaction.
- Ability to troubleshoot technical problems under pressure.
- Willingness to work flexible hours, including evenings or weekends.