Job Description
Immediate Opportunities: Hourly IT Support Specialist
We are looking for a dynamic and detail-oriented IT Support Specialist to join our growing team in New York City. This is an urgent hiring need for a part-time role offering competitive hourly pay. You will play a crucial role in maintaining our digital infrastructure and providing top-tier technical assistance to our diverse clientele.
Why Join Us?
• Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
• Flexible Schedule: Part-time hours designed to fit your lifestyle.
• Growth Potential: Pathways to full-time opportunities and skill advancement.
Responsibilities
- Provide timely and professional technical support to employees and clients via phone, email, and in-person.
- Install, configure, and troubleshoot hardware, software, and network systems.
- Maintain accurate records of all IT issues and resolutions in the helpdesk system.
- Conduct routine system checks to ensure optimal performance and security.
- Assist with software updates, patch management, and system backups.
- Collaborate with the IT team to implement new technologies and improve workflow efficiency.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows, macOS, and common office software suites.
- Familiarity with network troubleshooting, printers, and hardware components.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Reliable internet connection and a dedicated workspace are essential.