Job Description
Are you a problem solver looking for a role that offers stability and immediate impact? Horizon Tech Solutions is currently seeking a dedicated Technical Support Specialist to join our growing team in Jacksonville. We are prioritizing local candidates for our immediate openings, offering a competitive hourly rate and a collaborative work environment.
In this role, you will serve as the first line of defense for our clients, ensuring they have the technical resources they need to succeed. If you are passionate about technology and customer service, we want to hear from you today.
Why Join Us?
- Immediate Start Available
- Competitive Hourly Pay ($18.50 - $24.00)
- Local Hiring Focus
- Comprehensive Benefits Package
Responsibilities
- Provide expert technical assistance to customers via phone, email, and chat regarding hardware and software issues.
- Troubleshoot and resolve complex technical problems efficiently to minimize downtime for our clients.
- Document all customer interactions, issues, and resolutions in the CRM system accurately and thoroughly.
- Collaborate with the engineering team to escalate unresolved issues and provide feedback on common user pain points.
- Maintain a deep knowledge base of company products and services to deliver accurate guidance.
- Train junior staff or new hires on standard operating procedures and technical protocols.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong knowledge of Microsoft Office Suite and basic operating systems (Windows/macOS).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Must be a local resident in the Jacksonville area.