Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? Apex Solutions Group is seeking a dedicated Technical Support Specialist to join our elite team in Sacramento, CA.
We are offering an Immediate Hire position for candidates ready to start as soon as next week. If you thrive in a fast-paced environment and love helping people navigate technology, we want to hear from you.
Why Join Our Team?
- Immediate Start Date: Onboarding begins immediately upon selection.
- Competitive Hourly Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Modern Work Environment: Collaborative office with flexible hours.
- Professional Growth: Opportunities for advancement within the company.
About the Role
We are looking for a proactive individual who can handle a high volume of support tickets while maintaining a positive customer experience.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets using our CRM system.
- Document all technical interactions and resolutions in the knowledge base.
- Collaborate with the IT department to improve system reliability and user satisfaction.
- Conduct basic training sessions for new software deployments.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- 1-2 years of professional experience in IT support or helpdesk roles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite, Windows, and Mac operating systems.
- Ability to obtain a background check and security clearance.