Job Description
Are you a tech-savvy problem solver looking for flexible work in Oakland? Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our dynamic team. We are currently hiring for immediate start dates with competitive hourly rates and daily pay options available for eligible candidates.
As a Technical Support Specialist, you will be the first point of contact for our clients, resolving technical issues efficiently while maintaining a high level of customer satisfaction.
Responsibilities
- Provide exceptional technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and troubleshoot connectivity, operating system, and application problems.
- Document technical issues and resolutions in our support ticketing system.
- Collaborate with the IT team to implement long-term technical solutions.
- Conduct basic training sessions for end-users on software usage and best practices.
- Ensure all equipment is maintained and updated according to company standards.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support or a related IT role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Flexibility to work varying shifts to meet business needs.