Job Description
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team in Chicago. As a key member of our IT department, you will play a crucial role in ensuring our internal systems run smoothly and providing top-tier assistance to our employees. This is an excellent opportunity for a tech-savvy professional to gain hands-on experience in a fast-paced environment.
Why Join Us?
- Competitive hourly rate with performance-based bonuses.
- Flexible part-time schedule (20-25 hours per week).
- Opportunity for professional growth and mentorship.
- Modern work environment with cutting-edge technology.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and ticketing systems to resolve hardware and software issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Diagnose and troubleshoot network connectivity problems and peripheral devices.
- Manage software installations, updates, and license compliance for end-users.
- Maintain accurate and up-to-date documentation of all IT support tickets and resolutions.
- Collaborate with the IT team to identify recurring issues and implement preventative measures.
- Conduct regular inventory checks of IT assets and report discrepancies.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field preferred.
- 1-2 years of experience in a help desk or technical support role.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Familiarity with networking concepts, such as TCP/IP, DNS, and DHCP.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively in a part-time capacity.