Job Description
Join a dynamic team at Apex Digital Solutions as our new Technical Support Specialist. We are looking for a proactive problem-solver who thrives in a fast-paced environment to provide exceptional technical assistance to our diverse client base. If you are passionate about technology and customer satisfaction, we want to hear from you.
In this role, you will serve as a vital link between our clients and our technical infrastructure, ensuring minimal downtime and maximum productivity. You will work in a collaborative culture that values innovation and professional growth.
Why Join Us?
- Competitive hourly pay structure.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and certifications.
- A supportive and inclusive work environment in the heart of Raleigh.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop sessions to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and server outages.
- Maintain accurate and detailed records of all support tickets and resolutions in the CRM system.
- Collaborate with the IT development team to escalate complex issues and suggest improvements.
- Conduct regular system checks and perform routine maintenance to ensure optimal performance.
- Train junior staff members on best practices for customer service and technical procedures.
- Document and update technical knowledge bases to assist other support agents.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field preferred.
- Minimum of 1-3 years of experience in a technical support or help desk role.
- Strong understanding of Windows and Mac operating systems, as well as common office software (Microsoft Office, Google Workspace).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving abilities and the ability to work independently under pressure.
- Flexibility to work occasional evenings or weekends as needed to support business operations.
- Customer-centric mindset with a focus on delivering high-quality service.