Job Description
Are you a dedicated problem-solver looking for financial stability with weekly pay in New York City? Apex Digital Solutions is seeking a skilled Technical Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier IT solutions while offering a stable work environment.
As a key member of our support team, you will be the first point of contact for clients facing technical challenges. We value transparency, efficiency, and our employees' well-being, which is why we offer a competitive salary and weekly payouts.
Why Choose Apex Digital Solutions?
- Weekly Paychecks: Get paid every week to cover your expenses.
- Competitive Pay: Earn between $18.00 - $25.00/hour based on experience.
- Modern Environment: Work in a cutting-edge facility in Lower Manhattan.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Don't miss this chance to advance your career with a company that puts its people first.
Responsibilities
- Troubleshoot: Diagnose and resolve hardware and software issues for clients efficiently.
- Support: Provide exceptional remote and in-person technical support via phone, email, and chat.
- Documentation: Maintain accurate records of technical issues and resolutions in the CRM system.
- Training: Assist in onboarding new staff and training junior support agents.
- Communication: Translate complex technical jargon into plain language for non-technical users.
- System Maintenance: Perform routine checks and updates on office equipment and networks.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support or help desk.
- Education: High school diploma or equivalent; Associate's degree in Computer Science preferred.
- Skills: Proficiency in Windows, macOS, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work in our New York office during core business hours.
- Tools: Familiarity with ticketing systems (e.g., Jira, Zendesk) is a plus.