Job Description
Are you a tech-savvy problem solver looking for immediate hire opportunities and weekly pay? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our thriving team in Memphis, TN.
We understand that your time is valuable. That’s why we offer a competitive hourly rate with the assurance of getting paid every week. Whether you are troubleshooting hardware issues, managing software updates, or providing top-tier customer service, we need your expertise to keep our operations running smoothly.
Join us and experience a modern work environment where your skills directly impact our success, and your hard work is recognized promptly.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors efficiently.
- Install, configure, and maintain desktop computers, laptops, and peripheral devices for new and existing employees.
- Maintain accurate records of all support tickets and resolutions in our CRM system.
- Conduct regular software updates, security patches, and hardware inventory audits.
- Assist in the deployment of new IT infrastructure projects as needed.
- Communicate complex technical instructions to non-technical staff in a clear, professional manner.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to troubleshoot network issues and resolve connectivity problems independently.
- Must be eligible to work in the United States without sponsorship.
- Reliable transportation is required for on-site support tasks.