Job Description
Are you seeking a stable, local career in Seattle, WA with the peace of mind of weekly pay? Seattle Tech Solutions is looking for a detail-oriented Technical Support Specialist to join our growing team.
We offer a competitive hourly rate, comprehensive benefits, and a supportive environment where your technical skills make a real impact. If you are ready to advance your career in a top-tier tech hub, apply today.
Responsibilities
- Provide tier 2 technical support to internal employees and clients via phone, email, and remote access.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and maintain a ticketing system, ensuring all issues are resolved within SLA.
- Collaborate with the IT infrastructure team to implement software updates and security patches.
- Conduct on-site training sessions to improve user proficiency with company tools.
- Ensure strict adherence to data privacy and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in IT support, help desk, or customer service roles.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Flexibility to work occasional weekends or evening shifts.