Job Description
Are you looking for a job where your hard work is rewarded weekly? Gulf Coast Support Services is hiring a Technical Support Specialist in New Orleans, LA. We pride ourselves on a culture of reliability and fairness, ensuring our team members get paid on time, every time. Join us and enjoy the peace of mind that comes with direct weekly deposits. This is a fantastic opportunity to join a dynamic team in the heart of the Crescent City.
Why Join Us?
- Weekly Pay: Get paid every week, not every two weeks.
- Modern Environment: Work in a state-of-the-art office in the CBD.
- Professional Growth: Clear pathways for advancement within the IT department.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues.
- Communicate effectively with clients via phone, email, and chat to resolve technical queries.
- Document all support requests, resolutions, and customer feedback in our CRM system.
- Collaborate with senior IT staff to identify recurring issues and implement long-term solutions.
- Assist in the installation, configuration, and maintenance of office equipment.
- Conduct user training sessions for new software deployments.
Qualifications
- High school diploma or GED; Associate degree in IT, Computer Science, or related field preferred.
- Strong problem-solving skills and a patient, customer-centric attitude.
- Familiarity with Windows, macOS, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work full-time hours with a focus on accuracy and efficiency.