Job Description
Are you seeking a role that offers the flexibility you need while providing immediate employment opportunities? Horizon Support Services is urgently hiring for part-time, hourly positions in Albuquerque, NM. We are looking for motivated individuals who thrive in dynamic environments and value a healthy work-life balance.
As a valued team member, you will have the chance to work with cutting-edge technology and a supportive community. We prioritize our employees and offer a modern, inclusive workplace culture designed for growth.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Provide exceptional customer service and resolve issues efficiently to ensure high satisfaction rates.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Adapt to changing schedules and work shifts to meet business demands.
- Collaborate with cross-functional teams to improve service processes and outcomes.
- Assist in training new hires and mentoring junior staff members.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends if required.
- Strong problem-solving skills and a customer-first attitude.
- Experience in customer service or a related field is a plus.