Job Description
Are you ready to jumpstart your career in a high-growth environment?
Apex Digital Solutions is urgently hiring Hourly Technical Support Specialists in Portland, OR. We are looking for motivated individuals who thrive in fast-paced settings and are eager to solve complex problems for our diverse client base.
As a key member of our support team, you will be the face of our technical expertise, ensuring our clients receive top-tier service and rapid resolutions to their IT challenges.
Why Join Us?
- Immediate start dates available for qualified candidates.
- Competitive hourly pay with performance-based bonuses.
- Comprehensive training program to sharpen your technical skills.
- A dynamic, inclusive culture that values innovation.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware and software issues for clients via phone, email, and remote access tools.
- Customer Engagement: Deliver exceptional customer service by actively listening to client needs and providing clear, jargon-free technical guidance.
- Documentation: Maintain accurate, up-to-date records of all support tickets, resolutions, and technical configurations.
- System Monitoring: Proactively monitor system health and alert the team to potential outages or security vulnerabilities.
- Client Education: Educate clients on best practices for cybersecurity and software usage to prevent future issues.
- Team Collaboration: Work closely with senior engineers to escalate complex issues and share knowledge with the support team.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Experience: 1+ years of experience in a customer support or technical helpdesk role (entry-level candidates with strong aptitude considered).
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic networking concepts.
- Communication: Strong verbal and written communication skills with the ability to interact professionally with clients of all technical levels.
- Problem Solving: Demonstrated ability to troubleshoot technical problems efficiently and logically.
- Availability: Must be available to work flexible hours, including evenings and weekends as required.