Job Description
<p>We are seeking <strong>immediate candidates</strong> for Hourly Tech Support positions in San Jose, CA. Join a dynamic team working with cutting-edge technology.</p><p><strong>Role Overview:</strong></p><p>Our client is looking for skilled professionals to handle a high volume of technical inquiries and provide exceptional user support.</p><ul><li><strong>Immediate Start:</strong> Start your career today.</li><li><strong>Competitive Pay:</strong> Hourly rates ranging from $25.00 to $35.00 depending on experience.</li><li><strong>Modern Environment:</strong> Work in a state-of-the-art facility in Silicon Valley.</li></ul>
Responsibilities
- <ul><li>Resolve hardware and software technical issues for end-users via phone and email.</li><li>Triage and prioritize incoming support tickets efficiently.</li><li>Document all incidents, resolutions, and resolutions in the ticketing system.</li><li>Escalate complex technical problems to senior engineering teams.</li><li>Provide training and guidance to junior support staff.</li></ul>
Qualifications
- <ul><li>High school diploma or GED required; Associate’s degree in Computer Science preferred.</li><li>Minimum 1 year of experience in IT help desk or technical support.</li><li>Strong troubleshooting skills for Windows, macOS, and mobile devices.</li><li>Excellent communication skills with a focus on customer satisfaction.</li><li>Ability to work flexible hours, including weekends if required.</li></ul>