Job Description
Are you looking for a job that pays every week?
We are currently seeking a dedicated and skilled Technical Support Specialist to join our growing team in Seattle, WA. If you are an energetic professional who enjoys solving technical problems and providing excellent customer service, this is the opportunity for you.
At Apex Digital Systems, we pride ourselves on our fast-paced environment and our commitment to our employees' financial well-being. We offer competitive hourly rates and a reliable weekly pay schedule, ensuring you get paid on time, every time.
Why Join Us?
- Weekly Payroll: Get paid every Friday without fail.
- Competitive Hourly Rate: Earn between $21.00 and $29.00 per hour based on experience.
- Modern Work Environment: Work in a state-of-the-art office in the heart of Seattle.
- Immediate Start: Urgent hiring for qualified candidates ready to start immediately.
Don't wait—apply today to secure your spot in our urgent hiring queue!
Responsibilities
- Provide tier-one and tier-two technical support to internal employees and clients via phone, email, and chat.
- Troubleshoot hardware and software issues, including printers, operating systems, and network connectivity.
- Document all technical issues, solutions, and interactions in the ticketing system accurately and in a timely manner.
- Assist in the setup, configuration, and maintenance of workstations and peripherals.
- Collaborate with the IT department to resolve complex technical escalations and implement system improvements.
- Maintain a high level of customer satisfaction by ensuring quick response times and professional communication.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- 1-2 years of experience in a technical support, helpdesk, or IT support role.
- Strong knowledge of Microsoft Windows, Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Problem-solving mindset with a focus on customer service.
- Must be authorized to work in the United States.